Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all orders placed with OVNX LLC ("OVNX", "we", "us" or "our"). It forms part of our Terms of Service. By placing an order you agree to this policy.

01Overview

We want you to be happy with your thumbnails. Because our work is custom and digital, we focus on getting the design right through revisions rather than refunds. This policy explains when refunds and cancellations are and are not available.

02Nature of our services

OVNX provides custom, made-to-order digital design work. Once we begin designing for your specific brief, that work cannot be "returned" in the way a physical product can. For this reason, refunds are limited and handled case by case as described below.

03Delivery

All deliverables are digital files supplied electronically (for example, by download link or email). No physical items are shipped. Standard orders are delivered within the turnaround time stated for your package once we have received full payment and all materials needed to begin.

04Revisions first

If you are not satisfied with a design, your first step is to request revisions. We offer revisions (as described for your package) to refine the work until it matches your brief. Most concerns can be fully resolved this way, and we encourage you to use your revisions before requesting a refund.

05When refunds may apply

We may offer a full or partial refund at our reasonable discretion in situations such as:

• You cancel an order before we have started any design work.
• We are unable to deliver your order or to start it within a reasonable time.
• A duplicate or accidental charge has occurred.

06When refunds do not apply

Refunds are generally not available once work has been delivered or substantially completed, including when:

• The final files have already been delivered and met the agreed brief.
• You change your mind, no longer need the design, or your circumstances change after delivery.
• Delays or issues were caused by an incomplete brief, lack of response, or materials you failed to provide.
• The design has already been used or published.
• You are dissatisfied but have not given us a fair opportunity to revise the work.

07Cancellations

You may request to cancel an order at any time by contacting us. If work has not yet started, you will receive a full refund. If work has already begun, we may retain a portion of the fee proportional to the work completed, and refund the remainder where appropriate.

08How to request a refund

To request a refund or cancellation, email us at gig@ovnxart.com with your order details and the reason for your request. We will review every request fairly and respond promptly.

09Processing time

Approved refunds are issued to your original payment method through our payment processor (Stripe). Once approved, refunds are typically processed within 5–10 business days, though the exact timing depends on your bank or card provider.

10Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Filing a chargeback or payment dispute without contacting us may delay resolution. We reserve the right to contest chargebacks that are inconsistent with this policy and to provide our payment processor with relevant order records.

11Contact