Privacy Policy

This Privacy Policy explains how OVNX LLC ("OVNX", "we", "us" or "our") collects, uses, and protects information when you visit our website or use our thumbnail design services. By using our services, you consent to the practices described here.

01Introduction

We respect your privacy and are committed to protecting the personal information you share with us. We only collect what we need to provide and improve our services, communicate with you, and process payments.

02Information we collect

Information you provide

• Contact details such as your name and email address.
• Project materials you send us (video titles, footage, images, branding, references and instructions).
• Communications and correspondence with us.

Information collected automatically

• Basic technical and usage data such as IP address, browser type, device information, and pages visited, collected through standard web technologies.

Payment information

• Payments are processed by our third-party processor (Stripe). We do not collect or store full payment card numbers on our own systems.

03How we use information

• To provide, deliver, and improve our design services.
• To communicate with you about orders, revisions, and support.
• To process payments and prevent fraud.
• To send service-related or, where permitted, promotional messages (you can opt out at any time).
• To comply with legal obligations and enforce our terms.

04Payment processing

We use Stripe to process payments securely. When you make a payment, your card details are submitted directly to Stripe and handled under Stripe's own privacy and security practices. We receive limited transaction information (such as confirmation of payment and the last digits of a card) needed to manage your order. Please review Stripe's privacy policy for details on how they handle your data.

05Cookies & analytics

Our website may use cookies and similar technologies to enable essential functionality, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

06How we share information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us operate (such as payment processing, hosting, and email delivery), under appropriate confidentiality obligations.
• Authorities or other parties when required by law, to protect our rights, or to prevent fraud or harm.
• A successor entity in connection with a merger, acquisition, or sale of assets.

07Data retention

We keep personal information only as long as necessary to provide our services, comply with legal, accounting, or reporting requirements, and resolve disputes. When information is no longer needed, we delete or anonymize it.

08Data security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain uses. Residents of the EU/EEA and UK (under GDPR) and of California (under the CCPA/CPRA) may have additional rights. To exercise any right, contact us using the details below. We will respond as required by applicable law.

10Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us so we can remove it.

11International users

We are based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from those in your country.

12Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Continued use of our services after changes take effect means you accept the updated policy.

13Contact